While not a commonly discussed term, sales automation is a critical aspect that every business owner should implement in their sales operations. By incorporating software and digital tools into sales processes, sales automation increases efficiency and streamlines operations. In this article, we discuss the basics of sales automation by answering the question “what is sales automation?”. We explain how it’s used and how businesses can benefit from it, and more. Read on!
What is Sales Automation?
Sales automation involves the use of technology to augment and support sales processes, with the goal of improving efficiency, minimizing redundant or unnecessary activities, and increasing workplace productivity. It involves digital tools and can affect a wide range of sales operations.
When routine tasks are automated, sales teams can focus on more strategic tasks like making business decisions, building relationships with customers, and closing deals. An added benefit is that sales automation provides insights and data that can help sales teams identify trends, track performance, and make informed decisions.
What Sales Processes Can be Automated?
Nearly every sales process can be automated and made easier through technology, including but not limited to the following:
Automation tools can identify markets based on certain factors like demographics, locations, behavior, and interests. Those who work in sales can then use this information to identify and target specific audiences based on the market’s preferences and purchasing behavior.
Sales automation software allows sales workers and marketers to qualify their leads and score them according to their level of interest, engagement, and fit with their products and services. This then allows them to form insights based on trends in the data, and react accordingly.
Sales automation can be used to send relevant messages to leads at different stages of the sales funnel, such as email campaigns, social media marketing, SMS blasts, and chatbots.
Customer relationship management
With automation tools, sales workers can manage customer data, track interactions, and automate follow-ups. Meetings can be scheduled and reminders can be sent through automation as well.
Through historical data, sales automation tools can predict future sales trends and performance, helping sales teams make data-driven decisions.
Reporting and analytics
Automation tools can generate reports and provide insights into sales performance like conversion rates, lead sources, and customer behavior.
How Do Businesses Benefit from Sales Automation?
Sales automation provides a number of benefits for businesses of all sizes and industries. First of all, they increase efficiency for the business as they automate repetitive tasks and streamline sales processes. Because sales teams can manage more leads and deals in less time, productivity levels and output increase.
These tools also allow businesses better lead management since they help the enterprises secure, manage, and retain leads more effectively.
On top of that, they allow businesses to provide a more personalized, relevant, and consistent customer experience by automating communication and follow-up tasks.
What is the Process of Automating Your Business’ Sales Operations?
When automating your business’ sales operations, there is a way to go about it that ensures you do the process properly. Keep in mind these are the general steps and may be subject to alteration depending on your business’ size, industry, or characteristics.
Evaluate your current sales processes
When you are implementing something new, it’s important to evaluate your current situation so you know where and what to change. In the same way, you need to take a look at your current sales processes if you want to know what needs automation. This will also help you set a budget for the automation.
Identify your automation needs and the appropriate tools to meet them
As mentioned above, you need to identify the specific areas of improvement that a sales automation tool can optimize. Once that is done, you need to identify which tool you will be using. Remember that there are many available tools that do similar things, so choose only the best.
Plan and implement the automation
This may involve setting up the tools, integrating them with your current systems, and training your sales team.
Test your sales automation tools
Before launching it completely, test your automation software and determine whether or not it is working according to plan.
Continuously improve and update the automation
As you keep using your sales automation software, know that tools like these keep evolving. Sales automation is an ongoing process that doesn’t stop once you implement a particular software or tool. As your business needs keep evolving, so should your automation.
When it comes to sales automation, trust only the best providers of ERP software in the Philippines, DynamIQ. With our SAP Business One solution, not only do you get sales automation software, but you also have access to automation that lets you manage your entire business effectively. Now that’s a good deal! Contact us today for a quote on SAP Business One, or to ask about our other business solutions.