Privacy Policy

Last updated October 13, 2026

At DynamIQ Enterprise Solutions Inc. (“DynamIQ,” “we,” “us,” or “our”), we value your trust and are committed to protecting your personal information.

This Privacy Notice explains what we collect, how we use it, how we protect it, and your rights when you:

• Visit our website at https://www.dynamiqes.com/ or other websites linked to this notice.
• Connect with us through DES, inquiries, sales, marketing activities, events, or related services.

We believe protecting your privacy starts with keeping you informed.

Questions or concerns? If you disagree with our privacy practices, please refrain from using our Services. For assistance, contact sales@dynamiqes.com.

PRIVACY AT A GLANCE

What we collect. Why we need it. How we keep it safe.

What information do we collect? We collect information you choose to share and certain details about how you interact with our website, services, and DES AI assistant.

Do we collect sensitive information? We do not intentionally collect sensitive personal information. Please avoid sharing government IDs, TINs, financial account details, or health information.

Do we receive information from third parties? We do not collect personal information from third-party sources.

How do we use your information? To respond to inquiries, provide and improve services, communicate with you, prevent misuse, and meet legal obligations. Marketing communications require your consent.

Who can access your information? Only authorized personnel and trusted service providers when necessary. We do not sell your personal information.

How do we protect your information? We use encryption, access controls, and other safeguards to protect your information. However, no online system can guarantee complete security.

What are your privacy rights? Depending on applicable laws, you may request access to, correction of, or deletion of your personal information, among other rights.

How can you exercise your rights? Submit a request through our Data Subject Request Form or contact sales@dynamiqes.com. Requests are handled in accordance with applicable privacy laws.

For more information, explore the sections below.

TABLE OF CONTENTS

1. WHAT INFORMATION DO WE COLLECT?
2. HOW DO WE PROCESS YOUR INFORMATION?
3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
4. HOW LONG DO WE KEEP YOUR INFORMATION?
5. HOW DO WE KEEP YOUR INFORMATION SAFE?
6. WHAT ARE YOUR PRIVACY RIGHTS?
7. CONTROLS FOR DO-NOT-TRACK FEATURES
8. DO WE MAKE UPDATES TO THIS NOTICE?

1. WHAT INFORMATION DO WE COLLECT?

When You Chat with DES

Before your first conversation, DES asks for your consent, name, and email address or mobile number.

During your chat, we collect:

• Personal Details: Name, contact information, and preferred messaging app, if provided.
• Consent Records: Date and method of consent, accepted privacy notice version, and marketing preferences.
• Conversations: Your messages, DES's responses, ratings, and feedback.
• Business Information: Details you voluntarily share, such as your company, industry, team size, current business system, and products of interest.
• Chat Activity: Starting webpage, language, and a hashed internet address used only for abuse prevention and deleted after 7 days.

DES also saves a random device identifier and recent conversations in your browser to recognize you when you return.

You can clear these through your browser settings or select “Not you? Start over” in the chat menu.

Sensitive Information

Please avoid sharing government IDs, TINs, financial account details, or health information. For your protection, DES automatically hides detected card, TIN, and ID numbers before storage.

2. HOW DO WE PROCESS YOUR INFORMATION?

We use your information to:

• Answer & Assist: Respond to questions, arrange sales or support follow-ups, prepare proposals, and schedule requested demos.
• Keep You Updated: Send marketing communications only with your consent, which you may withdraw anytime.
• Improve Our Services: Review DES conversations with names replaced and contact details removed to improve responses.
• Keep DES Secure: Prevent spam, abuse, fraud, and excessive chat activity.
• Meet Legal Requirements: Comply with applicable laws and regulations.

How DES Uses Artificial Intelligence

DES is an AI assistant, not a person. It provides answers using our website content and information maintained by our team.

• What AI Sees: Your first name, current chat messages, and relevant website content. Your email address and phone number are not sent to the AI model.
• Answer Accuracy: AI responses may be incomplete or inaccurate. DES cannot provide binding prices or commitments. Please confirm important details with our team.
• Chat Restrictions: Repeated abusive or off-topic messages may end a conversation and restrict the related device, connection, and contact for up to 24 hours. You may still reach us by email or phone and request a review.
• AI Training: Our AI provider is not permitted to use your conversations to train its general AI models.

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

Trusted Service Providers

We work with trusted providers for website and chat hosting, security, AI, and email services. They process information only on our instructions.

Our AI provider receives your first name and messages, but not your email address or phone number.

Some providers may process information outside the Philippines. When this happens, we require safeguards providing protection comparable to the Data Privacy Act of 2012.

We do not sell your personal information.

4. HOW LONG DO WE KEEP YOUR INFORMATION?

Chat with DES

DES conversations, including your name, contact details, and related information, are automatically deleted 12 months after the chat begins, unless our team is still actively handling your inquiry.

Hashed internet addresses used for abuse prevention are deleted after 7 days.

5. HOW DO WE KEEP YOUR INFORMATION SAFE?

Your Data, Protected

We safeguard DES information through:

• Encrypted Connections: Protect information during transmission.
• Encrypted Contact Details: Securely store email addresses and mobile numbers.
• Restricted Access: Limit access to authorized personnel.
• Automatic Data Hiding: Hide detected card, TIN, and ID numbers before storage.

While we take reasonable measures to protect your information, no online system can guarantee 100% security.

6. WHAT ARE YOUR PRIVACY RIGHTS?

Your Data, Your Choice

Depending on applicable privacy laws, you may request access to, correction of, or deletion of your personal information, among other rights.

To request deletion of your DES chat data, email sales@dynamiqes.com and provide the name and email address or mobile number used during your conversation so we can identify your records.

You may also submit requests through our Data Subject Request Form. We handle requests in accordance with applicable data protection laws.

7. CONTROLS FOR DO-NOT-TRACK FEATURES

No Advertising or Tracking Cookies in DES

DES does not use advertising or tracking cookies.

It stores only a random device identifier and recent conversations in your browser to support returning chats, as explained in Section 1.

You can clear this information through your browser settings or select “Not you? Start over.”

8. DO WE MAKE UPDATES TO THIS NOTICE?

Keeping You Informed

We may update this Privacy Notice to reflect changes in our services, practices, or legal requirements.

If the DES privacy notice changes, returning visitors will be asked to review and accept the updated version before chatting again.

For privacy questions or requests, contact us at sales@dynamiqes.com.