Job Responsibilities
- Provide technical support to SAP Business One users via phone, email, or ticketing system.
- Analyze and diagnose user-reported SAP Business One implementation, configuration, and functionality issues.
- Troubleshoot and resolve technical problems, including system errors, performance issues, and data discrepancies.
- Collaborate with users to understand their requirements and provide appropriate solutions or workarounds.
- Document all support activities, including issue details, solutions provided, and troubleshooting steps.
- Assist with user training and onboarding activities related to SAP Business One usage and best practices
Qualifications
- Bachelor’s degree in Accounting or Computer Science, Information Technology, and any relevant courses
- In-depth knowledge of SAP Business One functionality, modules, and configurations.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and prioritize tasks effectively.
- Amenable to work ONSITE