Helpdesk Support – SAP Business One

Job Responsibilities

• Provide technical support to SAP Business One users via phone, email, or ticketing system.
• Analyze and diagnose user-reported SAP Business One implementation, configuration, and functionality issues.
• Troubleshoot and resolve technical problems, including system errors, performance issues, and data discrepancies.
• Collaborate with users to understand their requirements and provide appropriate solutions or workarounds.
• Document all support activities, including issue details, solutions provided, and troubleshooting steps.
• Assist with user training and onboarding activities related to SAP Business One usage and best practices

Qualifications

• Bachelor’s degree in Accounting or Computer Science, Information Technology, and any relevant courses
• In-depth knowledge of SAP Business One functionality, modules, and configurations.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and prioritize tasks effectively.
• Amenable to work ONSITE